Today, U.S. Sen. Tina Smith (D-Minn.) announced she is exploring a legislative fix to prevent another Sun Country Airlines fiasco. Over the weekend, the Eagan-based airline stranded travelers in Mexico and around the country, leaving them to rebook new flights on their own and deal with insufficient refunds.
“Sun Country stranded thousands of travelers around the country and in Mexico, leaving them to rebook on their own and front the money—hundreds, even thousands of dollars—for hotels and car rentals and other unforeseen costs. This type of confusion isn’t just bad business. It’s deeply unfair to Minnesota families. I’ve already asked Sun Country to explain how this happened, and I’ve also asked the Department of Transportation about how its airline cancellation policies adequately protect consumers.
“But that might not be enough. I’m exploring legislative fixes to prevent this kind of debacle from happening again. When somebody buys a plane ticket, they should trust that the airline is going to get them home.”